Next Level Phone Skills
November 9 - 10, 2020 1:00PM - 3:00PM EST
This interactive training course will cover critical phone skills that will enhance daily customer interaction. Gain experience in professional telephone techniques and call handling etiquette with an emphasis on exemplary customer service.
Program highlights to include:
• Importance of professional telephone techniques to your business
• Importance of Consistency
• Basic skills including: Tone, 3 Part Greeting, Welcoming Phrases, proper hold and transfer techniques among others.
• Positive language and taking ownership
• Proper call closing techniques
• Small group exercises and facilitated group discussions
• Action Planning